qeee Terms & Conditions
— Your Rights & Responsibilities

1 Definitions

In these Terms & Conditions, the following definitions apply throughout unless the context requires otherwise:

• "qeee", "we", "us", "our" — refers to the qeee platform and its operating entity, accessible at https://qeee.io.
• "Player", "you", "your" — refers to any individual who registers for, accesses, or uses the qeee platform.
• "Account" — the registered player account opened on the qeee platform.
• "Services" — all betting markets, casino games, live dealer games, slots, card games, and any other gaming or wagering products offered by qeee.
• "Platform" — the qeee website at https://qeee.io and any associated mobile-optimised version thereof.
• "Wallet" — the virtual account balance held within a player's qeee account, denominated in Bangladeshi Taka (BDT, ৳).
• "Bonus Funds" — any promotional credit, free bet, free spin, or other non-cashable balance awarded to a player by qeee.
• "Wagering Requirement" — the number of times a bonus amount must be wagered before it may be withdrawn as real funds.
• "KYC" — Know Your Customer verification, being the identity and age verification process required by qeee before withdrawal of funds.
• "BST" — Bangladesh Standard Time, UTC+6, the reference time zone for all qeee operations.

2 Acceptance of Terms

By accessing the qeee platform, creating an account, or placing any wager or game stake, you confirm that you have read, understood, and agreed to be bound by these Terms & Conditions in their entirety, together with the qeee Privacy Policy and Responsible Gaming Policy, both of which are incorporated into these terms by reference.

These Terms & Conditions constitute a legally binding agreement between you and qeee. qeee reserves the right to amend these terms at any time. Where a material change is made, qeee will notify players via the registered email address or a prominent notice on the platform. It remains your responsibility to review the current version of these terms periodically.

3 Eligibility & Registration

3.1 Age Requirement

You must be at least 21 years of age to register for or use the qeee platform. This is a strict minimum. qeee takes underage gambling seriously and will permanently close any account found to belong to a person below the age of 21. Any funds deposited by an underage player will be returned to the originating payment method after deducting any applicable processing costs, and no winnings will be paid out.

3.2 One Account Per Player

Each player is permitted to hold exactly one registered account on qeee. Creating duplicate, multiple, or shared accounts is strictly prohibited and constitutes grounds for immediate account suspension and forfeiture of any associated balances. If you believe a duplicate account has been created in your name without your consent, contact qeee support immediately via live chat.

3.3 Accurate Information

You must provide accurate, complete, and truthful information when registering your account, including your full legal name, date of birth, residential address in Bangladesh, and a valid contact email address. Providing false registration information, including a false date of birth, constitutes a material breach of these terms.

3.4 Jurisdictional Restrictions

The qeee platform is operated for and directed at players located in Bangladesh. If you access qeee from a jurisdiction where online gambling is prohibited, you do so at your own risk and qeee accepts no responsibility for any legal consequences arising from such access. qeee reserves the right to restrict or refuse service in any jurisdiction at its sole discretion.

4 Account Management

4.1 Account Security

You are solely responsible for maintaining the security and confidentiality of your qeee login credentials, including your username and password. You must not share your account credentials with any third party. qeee will never contact you via email, SMS, or live chat to ask for your password.

4.2 Unauthorised Access

You must notify qeee immediately if you become aware of any unauthorised access to your account or any suspected compromise of your login credentials. qeee will not be liable for any losses resulting from unauthorised access where you have failed to take reasonable precautions to protect your credentials or have failed to notify qeee promptly upon becoming aware of any unauthorised activity.

4.3 Account Closure by Player

You may request closure of your qeee account at any time by contacting the support team via live chat. Upon verification of your identity, qeee will process the account closure and return any remaining real-money balance to your registered payment method within the standard withdrawal processing period. Bonus Funds are forfeited upon account closure unless the applicable wagering requirements have already been satisfied.

4.4 Account Suspension by qeee

qeee reserves the right to suspend, restrict, or permanently close any account at its sole discretion, including where: (a) there is reasonable suspicion of fraud, money laundering, or prohibited conduct; (b) the player fails to complete KYC verification within the required timeframe; (c) a player is found to be under the age of 21; (d) the account is inactive for a continuous period of 12 months; or (e) qeee is required to do so to comply with applicable law or regulation.

5 Know Your Customer (KYC)

qeee is required to verify the identity and age of all players prior to processing withdrawals. KYC verification may also be triggered by unusual account activity or at qeee's discretion. The documents typically required for KYC include:

• A government-issued photo ID such as a National ID card, passport, or driving licence issued in Bangladesh.
• Proof of residential address dated within the last three months (e.g., a utility bill, bank statement, or mobile banking statement).
• Proof of ownership of the payment method used for deposits (e.g., a screenshot of your bKash or Nagad mobile number registration).

Documents must be submitted in clear, legible form. qeee may request additional documentation where the initial submission is unclear or insufficient. Withdrawals will be held pending successful completion of KYC. qeee will aim to complete KYC review within 3 business days of receiving a complete set of documents.

6 Deposits & Withdrawals

6.1 Supported Payment Methods

qeee currently accepts deposits and processes withdrawals via the following payment methods: bKash, Nagad, Rocket, Upay, Visa, and Mastercard. The availability of specific methods may vary from time to time and qeee reserves the right to add or remove payment methods without prior notice.

6.2 Deposit Processing

Deposits via bKash, Nagad, Rocket, and Upay are credited to your qeee Wallet instantly upon confirmation from the payment provider. Card deposits via Visa and Mastercard are typically credited within a few minutes but may occasionally take up to 30 minutes depending on the card issuer. qeee does not charge any fee for deposits. All deposits must be made from a payment account registered in your own name — third-party deposits are not permitted.

6.3 Withdrawal Processing

Withdrawals are processed to the same payment method used for the corresponding deposit. The minimum withdrawal amount is ৳500. qeee aims to process withdrawal requests within 24 hours of receipt; however, processing may take longer during periods of high volume or where additional verification is required. Mobile banking withdrawals (bKash, Nagad, Rocket, Upay) are typically credited to the player's registered mobile number within 1–3 business days. Card withdrawals may take 3–5 business days depending on the issuing bank.

6.4 Currency

All account balances, deposits, withdrawals, wagers, and winnings on qeee are denominated in Bangladeshi Taka (BDT, ৳). qeee does not charge currency conversion fees. Players are responsible for any fees charged by their own payment provider.

6.5 Anti-Money Laundering

qeee operates in accordance with anti-money laundering (AML) best practice. qeee reserves the right to request source-of-funds documentation for large deposits or withdrawals and to delay or refuse any transaction that appears inconsistent with a player's verified profile. Deposited funds that have not been wagered at least once may be subject to additional verification before withdrawal.

7 Bonuses & Promotions

7.1 General Bonus Terms

All bonuses, free bets, free spins, cashback offers, and other promotional credits offered by qeee are subject to these general terms and to any specific terms attached to the individual promotion. In the event of a conflict between these general terms and specific promotion terms, the specific promotion terms prevail.

7.2 Wagering Requirements

Unless otherwise stated in the specific promotion terms, all bonus funds credited to a player's account must be wagered a minimum of 30 times (30x) the bonus amount before any winnings derived from those bonus funds can be withdrawn. Wagering contributions vary by game type: slots typically contribute 100% toward wagering requirements, while live casino table games contribute 10% and sports betting wagers contribute 100% at minimum odds of 1.50 (1/2).

7.3 Bonus Abuse

qeee monitors all bonus activity for signs of abuse, including but not limited to: exploiting low-risk or zero-risk wagering strategies to satisfy requirements, creating multiple accounts to claim the same offer more than once, or using bonus funds in a manner inconsistent with normal recreational play. qeee reserves the right to void bonuses and any associated winnings, and to suspend or permanently close accounts found to be engaging in bonus abuse.

7.4 Promotional Validity

All bonuses and promotional offers expire on the date and time specified in the individual offer terms, measured in BST (UTC+6). Unclaimed or unactivated bonuses that have passed their expiry date will be removed from the account without notice. qeee is not obliged to offer any specific promotion at any time and reserves the right to withdraw or amend any offer at any time without notice.

8 Betting & Gaming Rules

8.1 Sports Betting

All sports betting markets on qeee — including BPL T20 cricket, T20 World Cup, IPL, Bangladesh Tigers internationals, and other available sports — are governed by qeee's Sports Betting Rules, available within the betting section of the platform. Bets are accepted at the odds displayed at the time the bet is placed. qeee reserves the right to void any bet placed on a market that was offered in error, including cases of manifest pricing errors.

8.2 In-Play Betting

Live in-play betting markets on qeee close and reopen rapidly in response to match developments. A bet is only confirmed once a bet reference number has been issued. qeee does not accept liability for bets that were not confirmed due to connection issues on the player's side. In-play odds fluctuate in real time and qeee does not guarantee that any specific odds will remain available for any given period.

8.3 Casino & Live Casino Games

All casino games available on qeee — including live roulette, baccarat, blackjack, Teen Patti, Dragon Tiger, and video slots — use certified Random Number Generator (RNG) technology or, in the case of live dealer games, physical dealing equipment audited by independent testing laboratories. The theoretical return-to-player (RTP) percentage for each game is displayed in the game information panel. Casino game outcomes are final and cannot be reversed once completed.

8.4 Void Bets

qeee reserves the right to void any bet or wager where: (a) the bet was placed after the event had already commenced without qeee's knowledge; (b) there is reasonable evidence that the event outcome had been determined or manipulated prior to the bet being placed; (c) a technical error caused incorrect odds or game parameters to be displayed; or (d) the bet was placed in breach of these terms.

9 Prohibited Conduct

The following conduct is strictly prohibited on the qeee platform and may result in immediate account suspension, forfeiture of funds, and referral to relevant authorities:

• Opening more than one account, whether under the same or different identity details.
• Providing false, misleading, or fraudulent information during registration or KYC verification.
• Using the platform if you are under 21 years of age.
• Colluding with other players to gain an unfair advantage in any game or betting market.
• Using automated software, bots, scripts, or any form of artificial intelligence to place bets or interact with games.
• Exploiting software errors, glitches, or vulnerabilities in the qeee platform.
• Engaging in any form of match-fixing or using insider knowledge not available to the general public.
• Using qeee for any form of money laundering, terrorist financing, or other criminal activity.
• Depositing funds on behalf of another person or accepting deposits into your account from a third party.
• Harassing, threatening, or abusing any qeee employee or other player via the platform's communication channels.

10 Responsible Gaming

qeee is firmly committed to promoting responsible gambling and to minimising the risk of gambling-related harm among its player base. The following tools and resources are available to all registered qeee players:

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits on their account at any time via the account settings panel. Increases to deposit limits take effect after a 24-hour cooling-off period; reductions take effect immediately.
• Session Time Reminders: Players may set a time reminder that alerts them after a specified duration of continuous play. This feature is designed to help players maintain awareness of time spent on the platform.
• Cooling-Off Periods: Players may request a temporary suspension of their account for a period of their choosing (minimum 24 hours, maximum 6 weeks). During a cooling-off period, the account cannot be accessed and no wagers can be placed.
• Self-Exclusion: Players who feel that gambling has become or is becoming a problem may apply for permanent self-exclusion. A permanently self-excluded account cannot be reopened under any circumstances. Self-exclusion requests are processed within 24 hours of receipt.
• Reality Checks: Periodic on-screen notifications reminding players of the time elapsed and the net result of their current session can be enabled in account settings.

If you are concerned that your gambling may be causing harm to yourself or others, please contact the qeee support team via live chat at any time. Our responsible gaming team is available 24/7. You may also seek independent support from gambling-related counselling services. qeee takes all responsible gaming requests seriously and processes them with full discretion.

11 Intellectual Property

All content on the qeee platform — including but not limited to text, graphics, logos, icons, images, audio clips, game software, data compilations, and the overall layout and appearance of the platform — is the property of qeee or its content suppliers and is protected by applicable intellectual property law.

You are granted a limited, non-exclusive, non-transferable licence to access and use the qeee platform for personal, non-commercial recreational gaming purposes only. You may not reproduce, redistribute, modify, create derivative works from, publicly display, transmit, or otherwise exploit any content from the qeee platform without the prior written consent of qeee.

Game content supplied by third-party providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi remains the intellectual property of those respective providers and is subject to their own licensing terms.

12 Limitation of Liability

To the fullest extent permitted by applicable law, qeee's total liability to any player in connection with the use of the platform — whether in contract, tort (including negligence), or otherwise — shall not exceed the total amount deposited by that player in the 12-month period immediately preceding the event giving rise to the claim.

qeee shall not be liable for any indirect, incidental, special, consequential, or punitive losses including but not limited to: loss of profits, loss of data, loss of goodwill, service interruptions, computer damage, or system failure, even if qeee has been advised of the possibility of such losses.

qeee does not warrant that the platform will be uninterrupted, error-free, or free from viruses or other harmful components. qeee will endeavour to provide advance notice of planned maintenance downtime where practicable, but accepts no liability for losses arising from unplanned service interruptions.

qeee is not responsible for the quality, reliability, or performance of internet connections used to access the platform. Players are responsible for ensuring they have a stable connection before placing time-sensitive wagers such as in-play bets.

13 Privacy & Data

qeee collects, processes, and stores personal data in accordance with its Privacy Policy, which is available at qeee.io/privacy-policy. By using the qeee platform you consent to the collection and processing of your personal data as described in that policy.

qeee uses industry-standard 256-bit SSL encryption to protect data transmitted between your device and the qeee platform. Player account passwords are stored as one-way cryptographic hashes. qeee does not sell personal data to third parties for marketing purposes. Personal data is shared with third-party service providers only to the extent necessary to operate the platform and process transactions.

Players have the right to request access to their personal data held by qeee, to request correction of inaccurate data, and to request deletion of data subject to applicable legal retention requirements. Such requests should be submitted to the qeee support team via live chat.

14 Amendments

qeee reserves the right to amend these Terms & Conditions at any time. Where an amendment is material — for example, a change to wagering requirements, withdrawal procedures, or eligibility criteria — qeee will provide at least 7 days' notice to affected players via their registered email address or a prominent notice on the platform prior to the amendment taking effect.

Minor amendments, such as corrections of typographical errors, clarifications of existing terms, or updates to reflect changes in payment method availability, may take effect immediately upon publication without prior notice. The "Last Updated" date at the top of this page reflects the date of the most recent amendment.

Your continued use of the qeee platform following the effective date of any amendment constitutes your acceptance of the amended Terms & Conditions. If you do not agree to an amendment, you must stop using the platform and may request account closure before the amendment takes effect.

15 Governing Law

These Terms & Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws applicable to the qeee platform's operating jurisdiction. qeee makes no representation that the platform or its services are appropriate or available for use in any specific location other than Bangladesh.

Any dispute arising between a player and qeee that cannot be resolved through the qeee customer support process should be submitted in writing to the qeee support team. qeee will endeavour to resolve all disputes fairly and in a timely manner. Where a dispute cannot be resolved directly, both parties agree to attempt resolution through good-faith negotiation before pursuing any formal legal process.

16 Contact & Support

If you have any questions about these Terms & Conditions, wish to exercise any right described in these terms, or need to contact qeee for any other reason, please use the following contact details:

• Live Chat Support: Available 24/7 via the qeee platform. This is the fastest way to reach our support team.
• Email: [email protected] (plain text — not a clickable link). Please note that email responses may take up to 24 hours.
• Support Hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6), including all public holidays.

When contacting support regarding a specific account matter, please have your registered email address and account username available to assist with identity verification. qeee is committed to responding to all support enquiries professionally and without unnecessary delay.