qeee Privacy Policy
— How We Protect Your Data

1 Who We Are

qeee is an online betting and casino platform accessible at https://qeee.io, operated for players based in Bangladesh. In this Privacy Policy, references to "qeee", "we", "us", or "our" refer to the qeee platform and its operating entity. References to "you", "your", or "player" refer to any individual who registers for, accesses, browses, or otherwise uses the qeee platform.

qeee acts as the data controller in respect of personal data collected from players through the platform. As data controller, qeee is responsible for determining the purposes and means of processing your personal data and for ensuring that such processing is carried out lawfully, fairly, and transparently.

2 Data We Collect

qeee collects the following categories of personal data from players:

3 How We Collect Data

3.1 Directly from You

The majority of personal data that qeee holds about you is collected directly from you when you: register for a qeee account; complete KYC identity verification; make a deposit or request a withdrawal; contact the qeee support team via live chat or email; or use any responsible gaming tool on the platform.

3.2 Automatically During Platform Use

When you visit or use the qeee platform, certain technical data is collected automatically through cookies, web server logs, and similar technologies. This includes your IP address, device identifiers, browser characteristics, and session activity data. This information is used to maintain platform security, detect fraud, and improve the player experience.

3.3 From Third-Party Service Providers

qeee may receive limited personal data from trusted third-party partners in the following circumstances:

• From payment processors such as bKash, Nagad, Rocket, Upay, and card networks, in order to confirm the status of transactions and verify payment method ownership.
• From identity verification service providers engaged to assist with KYC document checks.
• From game content providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, to the extent necessary to deliver and record game outcomes and resolve disputes.

4 Legal Basis for Processing

qeee processes your personal data on one or more of the following legal bases:

• Contractual necessity: Processing that is necessary to deliver the services you have requested, including account creation, transaction processing, game delivery, and customer support. Without this processing, qeee would be unable to operate your account.
• Legal obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering (AML) obligations, age verification requirements, and record-keeping requirements.
• Legitimate interests: Processing carried out in pursuit of qeee's legitimate business interests, including fraud prevention, platform security, abuse detection, and service improvement, provided that such interests are not overridden by your fundamental rights and freedoms.
• Consent: Where qeee relies on your consent as a legal basis — for example, for sending marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5 How We Use Your Data

qeee uses the personal data collected from players for the following purposes:

• To create and manage your qeee account, including verifying your identity and age as required by our responsible gaming policy.
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and other supported payment methods.
• To deliver the sports betting, live casino, slots, and card game services available on the qeee platform.
• To conduct KYC identity verification in accordance with qeee's Terms & Conditions and applicable legal requirements.
• To detect, prevent, and investigate fraud, money laundering, match-fixing, collusion, multi-accounting, and other prohibited conduct.
• To operate and improve qeee's responsible gaming tools, including deposit limit management, self-exclusion, and cooling-off period administration.
• To communicate with you regarding your account, transactions, security alerts, policy updates, and support responses.
• To send promotional communications about qeee bonuses, offers, and new features, where you have provided consent to receive such communications.
• To analyse platform usage patterns and player behaviour for the purpose of improving the qeee user experience and product offerings.
• To comply with applicable legal and regulatory obligations, including record-keeping, reporting, and co-operation with lawful enquiries from competent authorities.

6 Data Sharing & Disclosure

qeee does not sell your personal data. We share personal data with third parties only in the following limited circumstances:

6.1 Service Providers

qeee engages carefully selected third-party service providers who process personal data on our behalf for defined purposes, including: payment processing (bKash, Nagad, Rocket, Upay, Visa, Mastercard), identity verification, IT infrastructure and hosting, fraud detection, customer support tooling, and game content delivery. All service providers are bound by data processing agreements that restrict their use of player data to the purposes for which it was shared.

6.2 Game Content Providers

Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive limited technical data (such as player session identifiers and game result data) necessary to deliver game functionality and resolve game-related disputes. These providers operate under their own privacy frameworks and are not permitted to use this data for independent marketing purposes.

6.3 Legal and Regulatory Disclosure

qeee may disclose personal data to competent authorities, law enforcement agencies, or regulators where required by applicable law or where qeee reasonably believes that disclosure is necessary to prevent fraud, money laundering, or other criminal activity, or to protect the rights and safety of qeee, its players, or the public.

6.4 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of qeee's assets, player personal data may be transferred to the successor entity. In such circumstances, qeee will take reasonable steps to ensure that the successor entity honours the commitments made in this Privacy Policy.

7 Cookies & Tracking Technologies

qeee uses cookies and similar tracking technologies on its platform. Cookies are small text files placed on your device when you visit a website. They serve a number of functions essential to the operation and improvement of the qeee platform:

You may manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the qeee platform. qeee does not use third-party advertising cookies or behavioural tracking cookies for the purpose of serving targeted advertisements on other websites.

8 Data Security

qeee implements a range of technical and organisational measures to protect your personal data from unauthorised access, loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and qeee's servers.
• One-way cryptographic hashing (bcrypt) for all stored player passwords. qeee never stores passwords in plaintext.
• Role-based access controls ensuring that qeee staff can only access player data to the extent necessary for their specific job function.
• Regular security reviews, penetration testing, and vulnerability assessments of the qeee platform infrastructure.
• Secure data centres with physical access controls, redundant systems, and continuous monitoring.
• Mandatory security training for all qeee personnel who handle personal data.

While qeee takes security seriously and implements robust protective measures, no system can guarantee absolute security. qeee accepts no liability for losses arising from security incidents that were outside of qeee's reasonable control, provided that qeee has taken all reasonable precautions.

9 Data Retention

qeee retains personal data for the periods described below, after which data is securely deleted or irreversibly anonymised:

Where qeee retains data beyond the periods above due to an ongoing legal dispute, regulatory investigation, or law enforcement request, the data will be retained until that matter is fully resolved and then deleted promptly thereafter.

10 Your Rights

As a qeee player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact the qeee support team via live chat or by email at [email protected] (plain text — not a clickable link).

• Right of Access: You have the right to request a copy of the personal data that qeee holds about you. qeee will respond to access requests within 30 calendar days of receipt.
• Right to Rectification: If any of the personal data qeee holds about you is inaccurate or incomplete, you have the right to request that it be corrected. Please note that changes to identity data may require re-verification.
• Right to Erasure: You may request that qeee delete your personal data. This right is subject to exceptions — in particular, qeee is not required to delete data that it is legally obliged to retain (for example, under AML record-keeping requirements). Where deletion is not possible due to legal obligations, qeee will restrict further processing of the data instead.
• Right to Restriction: You may request that qeee restrict the processing of your personal data in certain circumstances, for example while the accuracy of data you have disputed is being verified.
• Right to Object: You have the right to object to processing carried out on the basis of legitimate interests, including profiling. qeee will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where qeee processes your data on the basis of your consent (for example, for marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
• Right to Data Portability: Where processing is based on consent or contractual necessity, you have the right to receive your personal data in a structured, commonly used, machine-readable format.

11 Marketing Communications

qeee may send you promotional communications about bonuses, special offers, new game releases, and seasonal promotions (such as those tied to BPL T20 cricket season, Eid, Pohela Boishakh, or other events relevant to the Bangladesh market). Such communications will be sent only where you have provided explicit consent at the time of registration or subsequently through your account settings.

You may opt out of marketing communications at any time by:

• Updating your communication preferences in your qeee account settings panel.
• Clicking the unsubscribe link included in any marketing email from qeee.
• Contacting the qeee support team via live chat and requesting removal from all marketing lists.

Opting out of marketing communications will not affect your ability to receive essential account communications such as transaction confirmations, security alerts, KYC requests, and policy update notices. These essential communications are sent on the basis of contractual necessity and cannot be unsubscribed from while your account is active.

12 Children & Minors

The qeee platform is strictly for adults aged 21 and above. qeee does not knowingly collect personal data from any person under the age of 21. If you are under 21 years of age, you must not use the qeee platform or provide any personal data to qeee.

If you believe that a minor has registered a qeee account, please notify us immediately via live chat so that we can take prompt action.

13 Third-Party Services

The qeee platform integrates with a number of third-party services in order to deliver its full range of features. These third parties have their own privacy policies that govern their handling of any data they receive. qeee is not responsible for the privacy practices of third-party services. The key third-party integrations relevant to player privacy are:

• Payment Providers: bKash, Nagad, Rocket, Upay, Visa, and Mastercard process payment transaction data under their own terms and privacy policies. qeee shares only the minimum data necessary to complete and verify each transaction.
• Game Content Providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other game studios receive session and result data to power game delivery. Their data practices are governed by their own privacy frameworks.
• Identity Verification Providers: qeee may use specialist KYC service providers to assist with the verification of identity documents. These providers process document images under strict confidentiality agreements and may not use your data for any purpose beyond the KYC function.

qeee performs due diligence on all third-party service providers before engagement and requires all providers to maintain appropriate technical and organisational security measures commensurate with the sensitivity of the data they handle on qeee's behalf.

14 Changes to This Policy

qeee may update this Privacy Policy from time to time to reflect changes in our data practices, changes in applicable law, or the introduction of new platform features. Where a material change is made to this policy — for example, a change to the categories of data collected, the purposes for which it is used, or the third parties with whom it is shared — qeee will notify registered players via their registered email address or via a prominent notice on the qeee platform, at least 7 days before the change takes effect .

Minor changes — such as clarifications, corrections of typographical errors, or updates to contact details — may be made without prior notice. The "Last Updated" date at the top of this policy will always reflect the date on which the most recent revision was made. We encourage you to review this Privacy Policy periodically to stay informed about how qeee protects your personal data.

Your continued use of the qeee platform after a revised Privacy Policy has taken effect constitutes your acceptance of the updated terms. If you do not agree with the revised policy, you should cease using the platform and contact our support team to close your account.

15 Contact & Support

If you have any questions, concerns, or requests regarding this Privacy Policy or qeee's handling of your personal data, please contact our support team using the details below. All privacy-related enquiries will be acknowledged promptly and handled with strict confidentiality.

When contacting qeee regarding a data rights request, please include your registered username and a brief description of your request. For identity verification purposes, qeee may ask you to confirm certain account details before processing the request. This is to ensure that personal data is never disclosed to or acted upon at the request of an unauthorised third party.

qeee is committed to resolving all privacy concerns raised by players in a fair, transparent, and timely manner. If you are not satisfied with qeee's response to your privacy concern, you have the right to escalate your complaint through appropriate channels available to you under applicable law.